Return & Refund Policy

Effective Date: July 3, 2026

At Noaise, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions, process, and timelines for returning eligible products and receiving a refund.

60-Day Return Policy

We accept returns within 60 calendar days from the date your order is delivered.

To be eligible for a return, items must:

• Be returned within 60 days of delivery.
• Be unused or gently used in normal condition.
• Be free from intentional damage or misuse.
• Include all original accessories, tags (if applicable), and packaging whenever possible.

If your return does not meet these requirements, we reserve the right to decline the return or issue only a partial refund where appropriate.

Items Eligible for Return

The following products purchased from Noaise may be returned if they meet the eligibility requirements:

• Shoulder Bags
• Crossbody Bags
• Tote Bags

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Please include:

• Your order number.
• Your full name.
• The email address used for the purchase.
• The reason for the return.
• Photos if the item is damaged, defective, or incorrect.

Our support team will provide return instructions and the appropriate return address, if your request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged item
• A defective product
• An incorrect item

Please contact us as soon as possible after delivery with clear photos of the product and packaging. We will review your request promptly and work with you to provide an appropriate resolution.

Return Shipping

Customers are responsible for safely packaging returned merchandise to prevent damage during transit.

We recommend using a shipping service that provides tracking information, as Noaise cannot be responsible for returns that are lost before reaching our return facility.

No Restocking Fees

Noaise does not charge any restocking fees.

If your return is approved, the full eligible refund amount will be processed without any additional return processing or restocking charges.

Refund Process

After your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, additional processing time may be required before the refunded amount appears on your statement.

Late or Missing Refunds

If you have not received your refund after the refund processing period:

• Check your bank or credit card account.
• Contact your payment provider, as processing times may vary.
• If additional assistance is needed, contact our customer support team.

Order Cancellation

Orders may be canceled before they enter the shipping process.

If an order has already been shipped, it can no longer be canceled. In that case, you may request a return after receiving your order in accordance with this policy.

Exchanges

We do not offer direct product exchanges.

If you would like a different item, we recommend returning the original eligible product and placing a new order separately.

Non-Returnable Situations

Returns may not be accepted if:

• The return request is submitted after the 60-day return period.
• The item has been intentionally damaged or altered.
• The product shows excessive wear inconsistent with normal inspection.
• Required information for identifying the order cannot be provided.

Contact Us

If you have any questions regarding returns or refunds, our customer support team is happy to assist you.

We are committed to making the return and refund process straightforward, transparent, and efficient so you can shop with confidence at Noaise.