Cancel/Change Order

Effective Date: July 3, 2026

At Noaise, we understand that you may need to modify or cancel an order after it has been placed. This policy explains when changes or cancellations are possible and the steps you should take to request them.

Order Cancellation

You may request to cancel your order as long as it has not yet entered processing or shipping.

Because we begin preparing orders quickly, cancellation requests should be submitted as soon as possible after your purchase is completed.

If your cancellation request is approved, your payment will be refunded to the original payment method. No cancellation fees will be charged.

Changing an Order

If you need to update your order, please contact our customer support team immediately. Depending on the processing status of your order, we may be able to assist with changes such as:

• Updating the shipping address.
• Correcting your name or contact information.
• Changing the quantity of an item.
• Replacing an item with another available product.
• Removing an item from your order.

Order changes cannot be guaranteed and are only possible before the order has been processed for shipment.

Orders Already Processed

Once an order has entered the processing stage or has been shipped, it can no longer be canceled or modified.

If you no longer wish to keep the item after receiving it, you may request a return in accordance with our Return & Refund Policy.

Incorrect Shipping Information

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us immediately. We will make every reasonable effort to update your shipping details before the order is dispatched.

Once a package has been handed over to the shipping carrier, we are generally unable to change the delivery address.

Duplicate Orders

If you accidentally place the same order more than once, please notify us as soon as possible.

Our team will review the order status and, if possible, cancel the duplicate order before it enters processing.

Out-of-Stock Items

In rare situations where an item becomes unavailable after your order is placed, we may contact you to discuss available options, including:

• Removing the unavailable item from your order.
• Issuing a refund for the unavailable item.
• Canceling the order if necessary.

Refunds for Approved Cancellations

If your cancellation request is approved before shipment, your refund will be processed to the original payment method.

Refund processing generally begins promptly after cancellation approval. The time required for the funds to appear in your account depends on your payment provider or financial institution.

How to Request a Cancellation or Change

To request a cancellation or order modification, please include the following information:

• Order number.
• Full name.
• Email address used for the purchase.
• Description of the requested change or cancellation.

Submitting complete information helps us process your request more efficiently.

Our Commitment

We strive to fulfill orders as quickly as possible while providing flexibility whenever circumstances allow. Although we cannot guarantee that every cancellation or modification request can be accommodated, our customer support team will make every reasonable effort to assist you.

Contact Us

If you need to cancel or modify your order, please contact us as soon as possible. The earlier we receive your request, the greater the likelihood that we can accommodate it before your order is shipped.