Cancel/Change Order

At Noaise, we understand that customers may occasionally need to cancel an order or correct information after checkout. Because orders can move into preparation shortly after they are submitted, cancellation and modification requests are time-sensitive. This policy explains how to request an order cancellation, what types of changes may be possible, and what happens when an order has already entered fulfillment or shipment.

1. Order Cancellation Policy

Orders placed with Noaise are processed as efficiently as possible so that they can move into fulfillment without unnecessary delay. For this reason, cancellation requests should be submitted as soon as possible after an order is placed.

A cancellation request can be considered while the order is still in a stage where our fulfillment team can reasonably stop processing it. Once an order has been packed, prepared for dispatch, or transferred to a shipping carrier, cancellation may no longer be available.

Order Status	Cancellation Availability
Recently placed	A cancellation request may be possible if fulfillment has not started.
Processing	Cancellation may still be reviewed, but fulfillment activity may limit available options.
Packed	Cancellation may no longer be possible because the order is prepared for shipment.
Shipped	The order cannot normally be canceled through the standard cancellation process.

2. How to Request a Cancellation

If you want to cancel an order, contact Noaise customer support immediately after placing the order. Prompt communication gives our team the best opportunity to review the request before fulfillment progresses.

To help us locate your order and review the request efficiently, please provide the following information:

• Your full name used when placing the order.
• Your order number.
• The email address associated with your order.
• A clear request to cancel the order.
• Any additional information that may help identify the order.

Once the request is received, our team will check the current order status. If the order can still be canceled, we will confirm the cancellation. If fulfillment has already progressed beyond the point where cancellation is possible, we will explain the available next step.

3. Changing an Order

If you need to make a change instead of canceling your order, contact us as soon as possible. Depending on the stage of fulfillment, we may be able to review certain requests before the order is prepared for shipment.

3.1 Product Quantity

If you ordered too many or too few units, contact our support team promptly with the correct quantity. Quantity adjustments depend on whether the order has entered fulfillment and whether the requested change can be applied to the existing order.

If a quantity increase results in a higher order total, additional payment may be required before the change can be completed.

3.2 Product Selection

If you selected the wrong item, size, color, style, or other available variation, contact us immediately. We will review whether the requested replacement or adjustment can be made before fulfillment.

A requested replacement is subject to product availability. If the order has already been prepared or shipped, the requested change may no longer be possible through the order modification process.

3.3 Shipping Address

Customers should carefully review their shipping information before completing checkout. If you discover an address error after placing your order, contact us immediately with the corrected information.

We will review the order status and determine whether the address can still be updated. Address changes cannot be guaranteed after an order has entered fulfillment or been transferred to USPS, UPS, or FedEx.

4. Changes to Shipping Information After Shipment

Once an order has been shipped, Noaise generally cannot change the shipping address through our normal order modification process. At that stage, the package is under the handling of the applicable delivery carrier.

Customers should not assume that a carrier address-change request will automatically update the order or guarantee successful delivery. If your package has already shipped and you need assistance, contact Noaise so we can review the order information and available options.

5. Orders That Have Already Shipped

An order that has already been shipped generally cannot be canceled or modified through the standard Cancel / Change Order process.

If you no longer want an item after shipment, you may need to receive the order and then follow the applicable return procedure. Noaise provides a 60-day return window for eligible merchandise, subject to the conditions described in our Return & Refund Policy.

Refusing a delivery does not automatically constitute an approved cancellation or return. If you have concerns about a shipment, please contact our support team for guidance based on the specific order status.

6. Refunds for Approved Cancellations

When a cancellation is successfully approved, any applicable refund will generally be issued to the original payment method used for the purchase.

Noaise processes eligible cancellation refunds within approximately 12 days. The time it takes for the funds to become visible in your account may vary depending on the payment provider, card issuer, bank, or other financial institution involved in the transaction.

Refund Detail	Information
Cancellation refund	Available when the cancellation request has been successfully approved.
Refund method	Refunds are generally returned to the original payment method.
Processing period	Eligible refunds are processed within approximately 12 days.
Cancellation fee	No cancellation processing fee is charged for an approved cancellation.
Restocking fee	No restocking fee applies to an approved cancellation.

7. Duplicate Orders

If you accidentally place the same order more than once, contact Noaise as soon as possible. Include all relevant order numbers and explain that you believe the orders are duplicates.

Our team will review the fulfillment status of the affected orders. If a duplicate order can be stopped before fulfillment, we will review the cancellation request. If the order has already shipped, the applicable return process may be required instead.

8. Orders That Cannot Be Changed or Canceled

Noaise cannot guarantee that every cancellation or modification request can be completed. Orders may become unavailable for changes when fulfillment has progressed beyond the stage where an adjustment can reasonably be made.

This may occur when:

• The order has already been packed.
• The package has been prepared for carrier collection.
• The order has already been shipped.
• The requested product or variation is unavailable.
• The requested modification cannot be applied to the existing order.
• The package is already in transit.
• The cancellation request is received after fulfillment has progressed.

When a requested change cannot be completed, our support team will provide information about the applicable options based on the order's current status.

9. Customer Responsibility for Order Details

Customers are responsible for reviewing their order information before completing checkout. This includes the products selected, quantity, size, color or other variation, shipping address, and contact information.

Noaise will make reasonable efforts to review change requests received before fulfillment progresses, but we cannot guarantee that a submitted order can be modified after checkout.

To reduce the possibility of processing delays or delivery problems, customers should carefully check all order details before submitting payment.

10. How Change and Cancellation Requests Are Processed

Each request is reviewed according to the status of the specific order when the request is received. Our support team will determine whether the requested action can still be completed.

1. Contact Noaise support as soon as possible.
2. Provide your order number and the email address used at checkout.
3. Clearly explain whether you want to cancel or change the order.
4. Provide the exact correction or modification you are requesting.
5. Our team reviews the current fulfillment status.
6. We confirm whether the requested action can be completed.
7. If a cancellation is approved, the applicable refund is processed.

Please wait for confirmation before assuming that an order has been canceled or changed. A request submitted by email does not by itself stop fulfillment.

11. Relationship to the Return & Refund Policy

This policy applies specifically to cancellation and modification requests made after an order has been placed. It does not replace the separate Return & Refund Policy that applies to eligible merchandise after delivery.

If an order cannot be canceled because it has already entered shipment, customers may review the Return & Refund Policy for information about returning eligible merchandise. The standard return period is 60 days, subject to the applicable return conditions.

Approved returns and approved cancellations are handled according to their respective policies. A cancellation request that cannot be completed because the order has already shipped does not automatically become a return.

12. Contact Noaise